| Commonly asked questions about BMFWallets.com. |
| 1. How are the wallets and key chains priced? |
| The first wallet and key chain are full price and all additional wallets and key chains per order are discounted at 50%. The view order page will always give you a total so you will know exactly what you will be charged. |
| 2. What shipping options are available? |
For those in the United States, USPS First Class Mail and UPS 2nd Day and Next Day Air are available. For those outside the United States, all orders are sent via USPS First Class Mail International. |
| 3. When will my order be sent? |
| All orders are sent within one business day. We will send you an e-mail once your order has been sent with a confirmation or tracking number. |
| 4. What is your return policy? |
| You can return all or part of your order for a full refund or exchange within 30 days after you receive it for any reason. This should give you enough time to decide how you like your wallet or key chain in daily use or to give them as a gift. If you decide you would like to return or exchange something, please contact us to let us know what you would like to do. |
| 5. What security and privacy measures do you have in place? |
| We use a GeoTrust SSL server to secure the order pages. Secure Sockets Layer (SSL) is the industry standard for encrypting and protecting customers' information. To verify that the order page is securely protected, look for a yellow padlock at the top or bottom of your browser window and check that the web address begins with "https://". The information you provide will be used solely for sending out your order. We will never sell, give away or transfer any of your personal information. Please feel free to read our privacy policy. |
| 6. Can I order over the phone? |
| Please feel free to call us toll-free at 1 (877) 550-9837 in the United States or 1 (520) 991-6359 from outside the United States to place an order or ask a question. |
| 7. Can I order if I am not in the United States? Will you ship to my country? |
| We ship to every country and territory in the world through the postal service and UPS. |
| 8. Can I pay with a check or money order? |
| Please contact us so we can provide you with the information for completing a payment by mail. We will send out your order after we receive payment. |
| 9. Does the ink wear off? |
| The process used to apply ink to the wallets is similar to that of tattooing. This ensures that the ink does not wear off over time. Many customers have had their wallets for over four years and the lettering is still as good as new. |
| 10. What compartments do the wallets have? |
| All wallets are bi-folds and on the left side there is one space to place a license or ID card and one slot for a credit card or similar type of card. On the right side there are three slots for cards. There are also two large areas designed for receipts, notes and paper currency, fitting money issued by all countries in the world. Finally, there are two interior compartments that can hold additional cards, a spare key or a few coins. |
| 11. Are you still selling the wallets and key chains? |
| We are still selling the wallets and key chains as of July 24, 2008 (today). All wallets and key chains are in stock. |
